Wallpaper Refund Policy
Bristol Paints Capalaba cannot refund if you change your mind or over order on wallpapers ordered in especially for you. However, if you purchase wallpaper from stock in our colour studio we are happy to offer you a full refund within 14 days of your purchase provided goods are returned in original packaging and condition.
All wallpapers and murals come with instructions from the manufacturer. Please follow all these instructions carefully.
If you or your installer can see a fault, or a fault appears during installation, please stop and contact us immediately. A refund or a replacement will be given if the wallpaper is faulty, as per the Office of Fair Trading Policy.
Orders cannot be cancelled once you have accepted your quote and paid for your order. Due to the speciality nature of our products they have been ordered in especially for you. Bristol Paints Capalaba are unable to return these goods. Please select your wallpaper with care.
Most lead-times are approx 2-3 weeks from date of order. Sometimes they may be quicker or longer depending where they are coming from or may have to be manufactured especially for your order.
Lead-times are only approximate and rarely there may be delays that are out of Bristol Paints Capalaba control. If we are notified from our supplier of any delays, we will contact you immediately.
INSTALLATION OF WALLCOVERINGS
Bristol Paints Capalaba recommend you use professional installers. Ask us for wallpaper installers in your area. This is only a courtesy to our customers that we pass on these details. The installers do not work for Bristol Paints Capalaba, we are not responsible for them we only recommend them. We are not involved in making any appointments or times nor involved in quotes or prices. This is between yourself and the installer.
If you would like to install yourself, please follow the instructions on the manufactures label which is included in each wallpaper roll.
Our friendly staff will help you out with the correct paste/adhesives and wallpapering tools for your installation, which we keep in stock.
When wallpaper quantities are calculated by Bristol Paints Capalaba staff, it is only done as a courtesy. We do not warrant calculations issued by our consultants it is the responsibility of the consumer to correctly assess the quantity before ordering. Bristol Paints Capalaba will not be responsible for any unused rolls, and excess of special orders are not returnable nor refundable. Please check with your installer before ordering.
Carefully read the hanging instruction of these handcrafted natural wallcoverings to achieve optimal result. Slight variations of colour and texture are natural characteristics of handcrafted grasscloth wallcovering.
Grasscloth is a natural product made from natural materials. It is designed to have variations in colour and texture. Future, as they are natural fibres it is not possible to “match” the weave of the product.
Please note that as a natural product, it will change colour when exposed to sunlight (direct or indirect) we cannot offer any warranty against any variation to colour either before or after installation.